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How many procedures are offered to patients at HELIOS Hospital Berlin-Buch?
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Hello everybody! I would give this hospital minus stars if that were possible. At least as far as the children's ward is concerned. My sister went to Buch with my two year old niece last week. The little one had a high fever for several days. My sister had hoped that my niece could be helped. No way. In the recording, the nurse played it all down. In a telephone conversation with the doctor responsible, she repeatedly said "concerned parents". Concerned parents probably mean over-anxious internally. In any case, my little niece was sent away again, I have to say that she was only sent away indirectly. The nurse had said that she would have to wait hours for an examination. Fortunately, my sister and her husband decided not to give up. They both knew something was wrong with the little one. The Virchow Clinic in Wedding has accepted them. There she was diagnosed with Kawasaki Syndrome. 2 days later it would have been too late. I don't want to make the Buch clinic bad with this. Certainly it was a misunderstanding and I also see that some parents are overly careful. Unfortunately, in this case it was negligent. so far I have preferred to be in books than anywhere else when it comes to my family. However, this experience runs deep. Like a sting that is difficult to remove. I know you are a good hospital. but in this case you were fatally wrong. I do not wish parents to be turned away with their child only to get a bad diagnosis in the next hospital. I like book. I like the hospital. I can't understand how you put a small child off like that. I don't want to make any mother feel bad about the hospital now. Kawasaki syndrome is very rare. But you can't just dismiss a girl with a fever for days. That also makes me sad because I'm used to something different from the Buch Clinic. My niece is doing much better thanks to the Virchow Clinic. The doctors have done everything possible to help her. The whole thing went well again. But imagine my sister and my brother-in-law would have gone home again. For days without care with the Kawasaki syndrome at home. Shame on you!!!! You are such a great hospital !!! and then something ... Would I recommend the KKH book to someone else? ......I do not know. Great people work there. Very good doctors and nurses. I've always been impressed in the past. Only now have you failed with my niece. She could have died. I can't forgive that. That is certainly an isolated case. But also a case. Please do not send me a standard mail here where you apologize for not doing so. My little niece is worth a lot more than copy paste ......The Buch Clinic itself is still a good clinic for me. If not very good. I don't want to panic any parents here not to go to this clinic. Only at that moment it would have been great to believe my sister that something is wrong with my niece. This is what you expect from a very good hospital
We were there on July 21, due to severe pain in the knee, so it was visibly swollen and I could hardly walk without walking aids.There were around 15 other people in the recording with me, who were also hardly taken care of.Some women didn't know how to get home and asked the staff who didn't care because the lady had no care level.When a nurse finally came to me, she said to all the other patients that there was nothing and I just imagined it. Then I showed her my legs, where you could clearly see that something was wrong. My leg was swollen and blue and my foot was bruised.She said she had too much to do today. She asked several times where it hurts and I showed her what she just said 'I don't see anything there.'Kurt then spoke to another employee about the fact that my leg is said to be swollen but that she doesn't see anything. After that, the sister never came to me.When I asked the receptionist why I was being put on hold and told him that I was in pain, he apprehended me and said that there were some worse cases and I didn't know how many RTWs were arriving.I have complete understanding for that, but not for being treated so reluctantly.The staff is so unmotivated, only pulls a long face and is hardly willing to take care of the patients.The nurse ridiculed me in front of the other patients and then talked to another colleague about my pain. I am very disappointed and cannot recommend Helios.
As a former patient I am amazed at the comments about the Helios in Berlin-Buch !!!Apart from Frau Vierkorn and Grundmann and the sisters in house 210, I am not at all satisfied with the Helios.For example, when I log in to calls it takes forever, of course I'm not the only caller I know that myself.I read the canteen is good and the offer is extensive.I can only laugh about it, the food is bad and the staff are sometimes cheeky and outrageous.The icing on the cake is if I want to call the complaint body, someone calls the phone only after making several calls.Incidentally, the claim that everything is clean and in order also in the toilets about it I can only laugh. As an addendum I add the outrageous behavior of the staff in the registration. Stupid is still a polite description. Of course, in the corona crisis there are a number of things to keep in mind. I can only urgently advise the clinic management to think about certain staff, I mean the red department the registration to name only 2 groups. Grundmann leave the Helios but Frau Doktor Rupp who is still new makes a very good impression on me. I hope factual criticism will be taken seriously.Friendly greetingsJürgen Happek
I'm super satisfied, clearly waiting in the rescue center cannot be avoided. But the nurses and the doctor were very nice and competent. I went there with a severe earache and received gentle treatment.
Mega nettes Team, OP Team auch super... ich war auf Station d1 31 geiles team kann nichts negatives sagen... einfühlsam,nehmen einem die angst, sehr viel gefühl... hier kommt man gern wieder...
Ich war mit einem Synovialsarkom (bösartiger Weichteilkrebs) im Tumorzentrum bei Dr. Tunn, um mir eine Zweitmeinung einzuholen, was bis heute eine sehr richtige Entscheidung war. Ein sehr erfahrener, kompetenter Mediziner und absoluter Spezialist auf seinem Gebiet. Mit Feingefühl und der dazugehörigen Sensibilität hat er mir den Therapieplan erklärt. Ich musste dann 6 Wochen lang 5× die Woche zur Kombitherapie, Bestrahlung und Hyperthermie. Vor zwei Wochen wurde der Tumor komplett rausoperiert. Jetzt bin ich in der Genesung und gelte als geheilt. 10 Jahre bin ich dann noch in der Nachsorge. Den richtigen Arzt zu finden, ist sehr sehr wichtig. Ich bin sehr dankbar und glücklich Dr. Tunn getroffen zu haben, der nicht nur fachlich, sondern auch menschlich sehr überzeugend ist. Ihr seid im Tumorzentrum sehr gut aufgehoben. In einer anderen Klinik wollten die sofort mit Chemo loslegen und haben mir die Therapie von Dr. Tunn nicht einmal vorgeschlagen. Bei seltenen, speziellen Krebstumoren sind Spezialisten gefragt und die habt ihr im Tumorzentrum Buch! DANKE nochmal vielmals an Dr. Tunn und sein gesamtes Team sowie das ganze Pflegepersonal!
No getting through by phone. I've been trying to get through to radiology since 8:00 a.m. this morning. Now it is 10.30 a.m. still no connection. For me this is not a service.
We gave birth here on July 14th, 20 by caesarean section and are so very satisfied .. from admission to discharge everything was just great! The op team, midwives, employees of the women who gave birth in ward 3, a huge compliment and many thanks! Simply recommend this hospital!
Terrible, despite the appointment of over an hour waiting time with the infant, who did not find it great at all, furthermore wrong diagnoses are made by the pediatrician and surgeon. Allegedly it was supposed to be a cyst which had to be operated on, after a short research it turned out that it was a hematoma.
Website Dermatology Dr. Kerstin Lommel should be updated urgently. On August 10, 2020, I drove from Bernau to Buch for the Blick diagnosis consultation hour (Mondays from 8 a.m. to 10 a.m. without an appointment) to clarify the skin change on my palm. After 1 hour of waiting, I was informed that this consultation hour had not existed for a long time. They are all doctors in private practice here; Yes and? There is another way of patient friendliness and service. I will no longer use this clinic.
Great cardiology and pulmonology departments
Babystation die Hebammen sind sehr unfreundlich, Sauberkeit lestzuwünschen übrich
So very briefly for explanation. In any case, I am happy that I am very satisfied with an optional service room that I would have for myself. However, I am really horrified. As a patient, you feel really left alone. This should be about the rating of the nursing staff 0, when it comes to The doctors, thank you very much, even if the patient is happy to be taken along more.
The ladies at the emergency center registration are tough, but once you have passed the Cerberus and the long wait, the neurological examination is very detailed and friendly.Hope to never have to come back - if I do, I'll be here with pleasure.(Ps: A chic bracelet is free.)
Top performance! Well equipped. Stayed here in August 2020 because of the commitment.Highly recommended.
So the medical staff and the waiting times display is a joke if you have a problem please go to another rescue center. The doctor thought she was better and wanted to teach me, instead of remaining professional she would be personally assaulting. I would have liked to not have given a star, unfortunately this is not possible.
I've been to vascular surgery here and it went fine
The communication between doctors / nurses and patients is a complete disaster. If the doctor promises to come again later, he will not come.Hygiene also poor. The cleaning is only very superficial.The way in which terminally ill people are dealt with in oncology is terrible.The social service is great and really competent. The nurses and carers do their best!That's the only reason there is a second star ...
After 6 hours !!!! my daughter was examined, who obviously had at least one broken finger.
Rescue center catastrophically long waiting times of up to 7h and then still could not get to the edge, then I walked in pain. The same applies to orthopedics since when is there no longer a free choice of doctor? According to the sister of the registration I am not allowed to change the doctor if I am dissatisfied with it. Where do we live?
Prices and procedure availability for HELIOS Hospital Berlin-Buch may change and should be confirmed directly with the provider. The information on this page is provided by MyMediTravel for comparison and general informational purposes only and is not medical advice. It does not replace a consultation with a licensed medical professional. Final suitability, treatment plan and price are confirmed by HELIOS Hospital Berlin-Buch.