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Ребята, вам не кажется, что это все очень уж палевно?Зашёл искать клинику по отзывам, наикнулся на вашу из-за высокого рейтинга и заметил кое-что интересное. Решил мимо не пройти и поделится этим, надеюсь кому-то поможет.Большинство ваших отзывов (на скрирах прикрепил только малую часть примеров) сделаны исключительно людьми, у которых нет фото профиля и всего ОДИН ЕДИНСТВЕННЫЙ отзыв в портфолио, которая адресована только вашей клинике. Написано все в одном стиле, на одном языке..99% смахивает все на накрутку отзывов. Для тех, кто не понимает что это такое, объясню в двух словах: Клиника пишет текст в виде "отзывов для себя" и передаёт их ребятам, которые с фейковых аккаунтов пишут эти отзывы им на страницу гугл. Этим же создаётся иллюзия хорошего рейтинга.P.s. администрация клиникиБуду искренне рад, если я не прав.Поставил вам 3 звезды как за устредненную оценку и что бы не повлиять на ваш текущий рейтинг.
Many thanks to Dr. Averina Anna Aleksandrovna excellent specialist, attentive staff. Thank you!
Was treated by Dr. Averin A.A. . doctor with a capital letter, big heart. Service is top notch. I recommend the clinic, everyone is friendly and caring.
Many thanks to Dr. Averina A.A. for golden hands, sensitive attentive heart. I recommend the clinic. The staff is very polite
Самая классная клиника страны, очень доступная для простых смертных людей. Очень рекомендую. Врачи заинтересованы в скорейшем выздоровлении своих пациентов. Здоровья всем врачам! Огромное спасибо всему персоналу
I would like to thank your clinic for your sincere attitude towards patients and professionalism. I underwent hysteroresectoscopy, I was very worried and nervous before the operation. Thank you for your patience to the anesthesiologist and nurses and of course A. A. Averina, the doctor who performed the operation. I have no discomfort or pain after the operation. I'm glad I chose you!
Чудова лікарня з дуже чуйним і професійним ставленням. Безмежно вдячна всім працівникам. Рада, що в Україні є лікарні такого рівня
The clinic disappointed us.There are absolutely no questions about the professionalism of doctors and anesthesiologists. The operation was successful.The patient's path in the clinic is not very organized.1. The patient was discharged on day 2 after the operation, all the rules. But!The patient himself descended the marble steps from the 3rd floor. It was impossible for us to go up there, no one from the nurses helped. After dressing the same story, the patient is elderly. Well, they could pay attention.2. The call button in the ward did not work. Three times it was pressed, no one came.3. Poor information after the operation. What you can and cannot eat. They said that they would describe everything in detail, so it is. They gave out a menu, but when what products can be added, they did not give such information. All questions are dismissed. Kind of weird.The legs were rewound, when they did not say to take off the bandages, they called the contact center to find out.4. As for the refund, everyone is silent. We ourselves had to pull out the refund for the initial doctor's appointment, the percentage for paying in cash.5. The impression of the clinic is that no one needs us there.You have to ask everything yourself. Although we do not perform operations every day, we may miss something.Very bad information! Not customer oriented.With such a wide variety of private clinics, you can try harder.Very sorry.I repeat, there are no questions about professionalism. Everything was done with high quality. I would like more humanity.
Good day, everyone, I want to thank this clinic for the wonderful staff, I did the surgery to remove the polyp, I am very grateful to Alina Sergeevna Mirgorodskaya, Anna Alexandrovna Yanchevskaya, you are very kind, at first glance you have yourself and inspire confidence that everything will be fine! Once again, many thanks to all !!!
Not the most pleasant impression was made after visiting this clinic. They brought a patient with onco dad, who could not move on his own. They asked for a wheelchair to take Dad to the oncologist. Not only did we wait a long time for the chair, but the clinic staff refused to take my dad. They told me to drive on my own. And my mother did not have a mask with her, so they sent her to the pharmacy to buy it, but did not give it to the clinic. I believe that in such medical institutions (for a moment, not free) should provide visitors with masks, in their absence. Some indifferent attitude of the staff to patients. Expected more, looking at the good reviews.
Semyonova Natalia Did an ultrasound in the clinic, recently, about neoplasms in the liver and kidneys, severe pain in the right hypochondrium. I want to clarify that these neoplasms were not detected a week before the examination in this clinic, either at the Kiev Cancer Institute, or at the Gromashevsky Institute of Infectious Diseases in Kiev, using the same ultrasound method. I am very grateful to the medical staff of the clinic for the excellent attitude and service, participation and a lot of positive emotions, an excellent ultrasound machine. I would like to express my special gratitude to the chic specialist and an excellent woman and person - Kapulovskaya Tatyana Olekseevna - Candidate of Medical Sciences for excellent knowledge and quality of the examination. I still feel a sea of positive emotions and gratitude for the competence and humanity of the clinic's medical staff. I recommend to everyone who needs help and examination of their body and their loved ones! Thank you very much for the feeling that not all is lost in our country! ❤❤❤👍
I strongly advise the gynecologist Yanchevskaya. Good specialist.
Dear medical staff "Good prognosis" We thank you for the fact that you are such sensitive, kind people, ready to help at any moment and support with a kind word. And most importantly, you have found the strength and patience to reassure me. I had a hysteroresectoscopy. I feel good and nothing hurts.We wish you good health, happiness, inspiration in work, God's Grace. May human warmth, goodness and prosperity continue to be with all of you. Special thanks to gynecologist Yanchevskaya Anna Alexandrovna, gynecologist-surgeon Myrhorodskaya Alina Sergeevna, anesthesiologist Volkov Vladislav Vadimovich and all the sisters. Thank you very much for a delicious dinner Tamara. May the Lord protect you!
I am very grateful for the attitude of the clinic for professionalism and attentiveness. Special thanks to Mirgorodskaya A.S., Volkov V.V., receptionists and senior administrators. I wish all the best.
I am very satisfied with the staff, for their attitude and professionalism, especially Alina Myrhorodska. I was very worried, afraid of how the hysteroscopy would go, but everything went well. Thanks again to everyone!
Responsive and highly qualified staff of the clinic helped to quickly decide on the necessary procedures. High awareness, no implicit payments, sensitive attitude to the patient. Everything is fast and high quality. Many thanks to both the doctor and the anesthesiologist for your work.
Good clinic, good service, very responsive, polite, polite and attentive staff! Special thanks to Dr. Myrhorodsky Alina Sergeevna is a doctor from God! She has a good soul and cares wholeheartedly for each patient! Also, very grateful to Yanchevskaya Anna Alexandrovna! her approach, for moral support and assistance in resolving health issues! If you need medical care, it will be the best choice! - do not regret it, I sincerely recommend it! And for the clinic, in general, I wish prosperity, friendly and pleasant patients!
High-level clinic, favorable atmosphere, attentive staff. A comfortable 2-bed room with a TV, air conditioning, a call button. Everywhere clean from the toilets to the operating rooms. Special thanks to Sergey Ivanovich Anistratenko, who performed the operation, endometrial hysteresectoscopy, gave clear recommendations. I look forward to the results. I wish you good patients and prosperity.
Doctors and staff are very attentive and responsive. Clean, warm and comfortable. In addition to prefessional treatment, she rested and received pleasant emotions from the care of each employee.Thank you very much!
I will note at once that I have no claims to doctors, I thank them very much.BUT the organization is just a disaster!I had two extremely unpleasant cases, from which I am terribly bombarded.Situation 1. In March, my father was in critical condition, undergoing therapy and needed dialysis, which is not available at the clinic, but they have an agreement with a private dialysis center, where my father was taken with a full-time driver.It was a public day off, my father called and said that the driver was not there today and he was sent by taxi (from Lepse to Vasylkivska) UNACCOMPANIED. I will remind that the person was still in a serious condition. He drove to get there, and he could not get to the dialysis center, where the car would not pass, because the pressure dropped sharply and he almost lost consciousness. Once he reached the door, the nurses picked him up, and the doctor IMMEDIATELY called the clinic and told them not to do so. Back, respectively, also took a taxi, because there is no driver.After my dad's call, I, of course, dial the clinic, one weekend, the other is not aware, in the call center neither sleep nor spirit (remember that they have already called the doctor). I cut off their phones with the question "who allowed this ??" "How can you come up with this ??" and "who will be responsible for your negligence if something happens ??", but in response I hear "Sorry".The next day I raised this topic during a visit to the clinic, to which our administrator said "what kind of situation is there, because I was on vacation." In short, I tried to appeal to both common sense and the contract, under which we were guaranteed 24/7 supervision, and I was assured that nothing terrible had happened, so they are usually sorry that it happened, but nothing like that happened.Treated, discharged.Situation 2 (14.07)Yesterday my father began to feel considerable discomfort because of the installed nephrostomy, so I called the clinic and asked to enroll us on the bridle and immediately after that to consult a urologist, as here the nephrostomy was installed. We were booked at 2 pm, the time was not chosen by me, but by a call center employee.Somewhere at 13.45 were in the clinic. At 13.50 we were told that the office was free and we could go there. In 20 minutes my dad came out, and here the most interesting thing began:14:30 - no one calls us, I approach the reception and ask when there will be a consultation. They answer that the doctor is undergoing surgery and has not yet left when he is released, they do not know, but they will try to recruit and clarify it. OK.15.00-approach, they say he has already left the operating room, 5-7 minutes and will come down to us.Somewhere 15.15- the senior administrator approaches and speaks "we have some problems with you again)))" (situation 1 meant). He says that the doctor is still in the operating room, there is some complicated operation. I answer that he is no longer in the operating room, according to another administrator. Something is whispering there, running. I already explain in high tones that this is not OK.15.30-I come, they say that the doctor is already changing clothes, will be soon.15.45-the senior administrator approaches, says “not yet? I'll go and see where he is now "16.00-senior administrator says that the doctor leaves the operating room (again) and another 10 minutes and he will go down one hundred percent. And here I just ran out of patience! 2 HOURS! And now I'm not talking about the doctor, I understand what surgery is and how it can go. I'm talking about those who independently chose the time and offered it to me, knowing that this is not just a routine examination, but a complaint, that is, a person obviously needs help, and in our state is not just a patch to glue, but a matter of life.And now explain to me HOW you canto take considerable sums from patients and to be SO negligent in providing their services? This is not a state hospital, where you have to wait under the office, because it is customary, it is a private clinic with a name, and here it is.The administration of the clinic is clearly not fulfilling its responsibilities. I hope that at least this time you will adequately accept the criticism and will not come up with excuses about retrograde Mercury, etc. Appreciate your patients, their health, their lives and at least their time, and finally become customer-oriented!Good health to all, we will not address any more.
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