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How many procedures are available at The Medical City?
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How many specialists are there and what accreditation's have been awarded to Clinic?
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To get your laboratory results, they invite you to call their laboratory landline number which is just a joke... You will just wait there forever.If by any chance someone pick up the phone, they will directly redirect you to another number... which will start the process again... To add more fun, you might also be simply cut off after some time...For an hospital like The Medical City Ortigas, this awful service is a shame!!!!
The main lobby will give you a feeling of being in a resort or hotel lobby. The newly open Central Park will be an extra treat, an amenity area that will give patients and visitors the feeling of being at home in their own garden. Doctors here are the best in the country. State of the art facilities and high tech medical equipment. How I wish every Filipino can experience the medical care and assistance at Thé Medical City.❤️ March 4, 2020, I went to the Ambulatory Service Center- as usual long line but patients are comfortably seated and patiently waiting. I have been on food and water fasting for my blood extraction. Not to over fast I approached the lady at the counter 4, to let her know of my situation. She was so quick in attending to my concern and never ask for anything, not even my ID or HMO. She accompanied me at the blood extraction area and everything I need was well taken cared of because of her. Thank you very much Ms. Maria Concepcion Calayan Golla for your kind assistance and compassion. Keep up the excellent work. May your tribe increase. All the best!❤️
Unethical doctors. Doctors brainwash and pressure resident doctors and nurses to conceal medical errors, with patients and families suffering from the non-disclosure of fatal mistakes.
Very slow triage, reccomend going elsewhere
There are no PWD restrooms in the whole facility.
Need to change your customer service staff (Taking care of Email) They are very slow to response and not helpful.
Their queue system in Intellicare Medical System needs to improve A LOT. When I got in they were calling for A110, my number was A111. They called my number after 45 minutes, having called first more than 10 people that came after me. I asked the ladies nicely twice and was just told to wait and sit down. Very inefficient system, and staff was not helpful. 2 of them were playing mobile games or texting or what not while only 2 worked . The other after playing mobile games went to a doctor's room to eat.
The nurses at the ER is not giving much details about the process and how you will be assisted, specially if you are using a HMO card.. Without knowing what the coverage of the card is, they immediately say that you have to pay this amount if it won't be approved.. They are discouraging you to get medical attention from them if you're a medical insurance cardholder.. It gives patients fear that they will pay huge amount if they can't use their card.. Telling you that you have to gamble if you'll get approved or not.. Not to mention, the way they value their patient's time like they just don't care if you are already waiting for your turn for hours, and if you're turning pale, unless you drop dead on the floor.. They just care about money making.. Just read their motto and you will know what I mean.. One of the worst, if not the worst, hospitals i've ever been..
Complete facilities and with specialized doctors. But services are expensive and tests results are released late. organize and may accept credit. Hi-tech equipments
Nurses are so slow, you'll die before you get a treatment. Or your sickness will comeback because of 7 to 8 hours of waiting in ER waiting area.
I went to their Emergency last October at 9am because I was suffering from on and fever for four days. They immediately check my condition and took a blood sample. The worst thing is they made me wait until 3pm just to get the CBC result that was already released at 11am. KUNG HINDI PA KO NANGULIT, HINDI KO PA MAKUKUHA.Another situation, my Mother went their for an eye check up. She was referred to several doctors and was prescribed A LOT of Meds.For her follow up check up, same things happened, different doctors. PINAGPASA PASAHAN SIYA. Worst case they changed one of the prescribed Meds and argue why the other doctor prescribe too much meds.Sana naman maayos yung system. Yung pasyente pa magkakandahirap maghanap ng doctor. Buti po sana kung bata pa yung patient. Anyway , regardless of age be responsible guys.Please be accurate, eye meds are not cheap.
We paid over 30,000 pesos for an Executive Checkup. You would think they would at least treat us with executive customer service. My husband left his receipt in the PH so I need a duplicate. It is unbelievable all they are requiring to get a copy of the receipt! We’ve been emailing back and forth for 2 days now using the email address that THEY HAVE ON FILE! It’s not like some random email we are using. We have had multiple checkups in the past and they won’t send a receipt as if they are punishing us for losing it! Not only that, but the Customer Service Specialist (I will leave unnamed), is the only one who has emailed me. I haven’t even received a reply from Records or Accounting. I’m switching to St Luke’s!!!
The Medical City is one of the better hospitals in Manila. Its facilities are quite good and are regularly updated. It boasts of state-of-the-art healthcare services from some of the country's top medical practitioners. Of course, these services do come at a price.Moreover, the hospital has a pleasantly unhospital-like food court, which has a wide array of hearty meals to choose from. TMC regularly offers mini-seminars and lay forums on various health topics that are open to the public.The Medical City General Hospital is located within one of the city's major business and commercial districts. The traffic within the vicinity is just horrendous, especially along Ortigas avenue.
Arrived at 7PM Dec9. Went straight to ER due to unbearable chest pain. When they saw the ECG result normal they seemed to relax already waited for an hour and for another hour and results will be available in 2-3hrs. All you will do here is to wait. Atleast the security guards were the only ones approachable. Nurses won't prioritize you believe me I was standing inside the consultation room and nurses with their chitchats over their boyfriends and plans later on is their priority. No one will be asking how can they be of help with a pain aching on your chest. Worst really.
Went to the.ER, i have to wait 4 hrs just to be checked up. But tried understanding their policy since they prioritize those with urgent needs. Then after, 2 more hours for the blood cbc and xray results. Then using value care as my health card means waiting again. Im still here.....waiting....been an hour already.....slowest hospital. Be forwarned!
Medical Records Officer & Staff are courteous, friendly & nice. Fast & Efficient Service. Worry free when getting medical records you need. Mabuhay kayo.
Arrived at ER at 9:18pm due to chest pain, when ECG was normal, they seemed became lax already. Doctor was able to check me past 10pm, so I waited in the waiting area for more than an hour. So, doctor checked me and advised I need to undergo blood extraction. Blood extraction was facilitated past 11pm, an hour after the doctor's check. Then, the results took 2 hours. Then recharge took time too. All in all, I spent 5 hours in the ER mostly just waiting. I know they need to attend to other patients with more urgent needs, but 5 hours of mostly just waiting is too much! This is the slowest hospital ever!
I understand that you can't easily disclose a potential patient's information without significant proof, and that you time is precious, but at least spare some understanding and hospitality to people who are looking for someone important that may have been in your premises all along, without having to hang up on them so hastily.
Most of the doctors here are unprofessional when it comes to time. you will always be the one to have patience with them. if clinic is 1-3pm, they will start at 3pm onwards. they don't care of the patients waiting. if they will not arrive on time, they should atleast notify their secretary of their expected time of arrival to notify the patients. very filipino time.
I was admitted in the ER Oct 21 (monday). They said they had to put an IV on me. This guy nurse started to find a vein on my right hand and penetrated my skin. HE MISSED and was trying to adjust the needle by moving it in and out. I don't know how your nurses in the ER passed the exam if they can't even get an IV done right in one go. it's been 3 days and my right hand still hurts from that miscalculation.
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